We are based in Toronto, Canada. We have a Pop Up Shop located at: The Shops on Steeles & Hwy 404 2900 Steeles Ave E., Thornhill, ON L3T 4X1. Booths 603-604 - Inside the Flea Market Our shops hours are Saturdays & Sundays from 10:00am to 5:00pm.

We are here to help you! You can reach out to us via email contact@lilapawtique.com, WhatsApp or our live chat. You can leave a message on our live chat or on WhatsApp when we are off-line. We strive to return all inquiries within 24-48 hours during business days.

We have a Pop Up Shop: The Shops on Steeles & Hwy 404 2900 Steeles Ave E., Thornhill, ON L3T 4X1. Booths 603-604 - Inside the Flea Market Our shops hours of operations are Saturdays & Sundays from 10:00am to 5:00pm.

Follow us on Social Media where you can stay up to date on the latest trends, styles and new products! Instagram @lila.pawtique Facebook @lilapawtique You can also sign up for email updates on all our styles and promotions - there is a sign up box at the bottom of our website!

We sure do! We are always looking to build organic relationships with adorable and creative pups who love supporting Lila Pawtique as well as our passion for furry friends. Please contact us on Social Media or send us a message if you are interested.

Yes, we do! We offer free shipping on any order with a subtotal over $80.

At the moment we ship within Canada only.

You will be able to see your shipping fee at the checkout page.

Our products are shipped from Canada.

We want to make sure you are fully satisfied with our products and we make it as easy as possible to exchange or refund any item. All products are eligible for exchange and refunds within 15 days of delivery as long as they meet our exchange/refund policy. Click the button below to request a return or exchange.

To be eligible for a full refund or exchange, the product must be in new condition with tags still on the item and packaging intact. Products must be clean and free of dog/cat hair.

We accept Visa, Mastercard, American Express and Discover Credit cards. Payments can also be made with Google Pay, Apple Pay, and Shop Pay, as well as PayPal.

You will be charged within 24 hours from the time you place your order.

Yes, your security and privacy is our priority. All payments processed on lilapawtique.com are safely handled by Wix. Wix is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Wix. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.