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Store Policy

Customer Care

At Lila Pawtique, we believe that providing exceptional customer service is essential to the success of our business. Our team of knowledgeable and friendly staff are always available to answer any questions you may have about our products and policies. We strive to provide you with the best advice and solutions for all of your pet-related needs. We also offer a wide range of support options including our online chat, WhatsApp, and email support.

If you have any product, return or exchange related question, kindly contact us anytime and we'll get back to you as soon as possible.





Please note our hours of operations:

Monday to Friday from 9am to 6pm (Eastern Time - Canada)

Privacy & Safety

We take the privacy and safety of our customers and their pets very seriously. We do not share any customer information with any third party. All customer data is securely stored and encrypted. We use the latest technology to ensure all transactions are safe and secure. We also have a strict privacy policy that outlines how we use customer information. Additionally, we adhere to the highest safety standards when it comes to handling and shipping products.

Payment Methods

- Credit / Debit Cards

- Apple Pay

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